So our experience is mutually agreeable…
By purchasing goods or services from Shawn Limbach or the Scorpio Moon Astrology website, you hereby agree to these terms and conditions:
To request an Astrology consultation, a written Astrology report, a Soul Astrology Painting or other services, you will be asked for personal details related to the timing of your birth. You will also be asked for contact information, as needed, like email address and phone number.
For an Astrology consultation, you may also ask specific questions or point to specific issues of concern.
To request an Aura Painting, no personal details are necessary; however, a photograph or digital image of you will be requested.
After your personal information and questions have been reviewed, you will be asked to pre-pay via PayPal or other methods and submit your personal details, if you have not already done so. At this point, your request will be confirmed via email within two business days (under normal circumstances).
If you have requested a consultation, a confirmation with time, date and location (Skype, phone, FaceTime or in-person) of the mutually agreed upon time will be provided.
If you requested a printed product, you will also received notification of when it will be provided, if it takes longer than two business days.
Turn around times for consultations vary depending on schedule. The aim is for within 7-14 days.
Requests and Questions for Consultations.
Certain question(s) will not be answered as they either are outside of the area of expertise or they are outside of the Code of Ethics. The right to refuse to interpret a particular topic is retained (e.g., fortune-telling, medical/health, criminal/legal matters, third party readings, etc.).
Products or services for people under the age of 18 will not be provided unless parental consent has been provided. Parental consent would include a phone call, plus a scanned signature and photo identification. Astrology consultations on behalf of, or about, someone who has not given their express written permission for the reading will not be provided.
After the Consultation
Following your consultation, you may request written clarification about an answer to a question within one month. If email follow-up leads to additional questions, you may be asked to schedule another consultation. Consultations Rates and Logistics.
Recordings
Each session is recorded unless otherwise requested. You may have a copy of the recording in mp3 format, sent password protected, through a secure service.
You are encouraged to take notes or record yourself in case of technical problems. The recording is considered a courtesy, and is not included in the consultation fee.
The recording is saved securely for at least 12 months. You may request a copy of it within that timeframe.
Products
When your Astrology report is ready, it will be emailed to you as a PDF document.
When your Soul or Aura Astrology Painting has been created, you will receive notification that it is being sent and which service (UPS, Canada Post, Greyhound, etc.) will be used.
If you have not received your confirmation or report within the specified time, please contact us here. It may be that your emailed report was blocked by your email account’s spam filter.
Your Astrology report will be securely stored for at least 12 months. You may request a copy of it at any time during this period.
Your Aura or Soul Astrology painting will be saved as a digital image from a photograph taken at completion. You may be asked that this image is used, without posting personal details, on any website affiliated with Shawn Limbach.
Refunds
By purchasing a consultation or product you agree to our policy which is:
Refunds will only be provided upon mutual agreement when the actual Astrology consultation has not been performed and the printed product has not been emailed or shipped to you. An example of this is: After purchase, it is determined that a question or issue is either ethically not appropriate or out of the scope of astrological expertise.
However, if your request has been performed and completed, there will be no refund. There is considerable time, energy and devotion put into providing astrological services. If an analysis reveals and interpretation you do not like, this is not a reason to provide a refund.
Our intention is to assist you in making good choices for yourself and inspire ways for you to improve quality of life.
Privacy
Your personal information, including recordings, will be kept secure and only available to you, unless you give permission otherwise.
Your email address and any other personal details will never be shared with any third party.
You will only receive emails if you have agreed to be signed up for the Scorpio Moon Blog, Newsletter or Birthday List. Occasionally, you will also receive notices about specials and website updates.
You will always have the option to unsubscribe and have your email removed from the database, and thereafter you will not be contacted any further.
Our Privacy Statement.
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